Support Level
To maximize the value of your investment in our technology, and to help you reach your business objectives, the subscription and all our licenses include support and maintenance according to the PDFreactor Software License Agreement, such as priority technical support, maintenance releases, updates and upgrades.
Additional services are also provided under the scope of a tier-based support level and consulting hours, available only for subscription customers and subject to change without prior notice.
Standard | Platinum | |
---|---|---|
24/7 access to RealObjects Support Portal | ||
Free upgrade to next major product release | ||
Pre-release exclusive access | ||
Support by web conferencing / video calls | ||
Priority handling of reported issues | ||
Priority bug review | ||
Priority roadmap input to incorporate feature requests into product |