Support Level

To maximize the value of your investment in our technology, and to help you reach your business objectives, the subscription and all our licenses include support and maintenance according to the PDFreactor Software License Agreement, such as priority technical support, maintenance releases, updates and upgrades.

Additional services are also provided under the scope of a tier-based support level and consulting hours, available only for subscription customers and subject to change without prior notice.

StandardPlatinum
24/7 access to RealObjects Support Portal
Free upgrade to next major product release
Pre-release exclusive access
Support by web conferencing / video calls
Priority handling of reported issues
Priority bug review
Priority roadmap input to incorporate feature requests into product